Mark Lawson writes for the Australian Financial Review.

In a recently released briefing note, Meta consultant David Yockelson says that "after approximately a one-year hiatus, knowledge management is making a big comeback, and our research indicates organisations have finally separated cultural aspects from technological solutions".

"There seems to be a realisation that there must be a sequence of events when undertaking enterprise KM. Cultural and organisational KM principles must be promoted, incentivated and championed prior to any technological solutions being implemented.

Ah, wisdom.  

In IT we used to say "don't automate a broken process." You only freeze bad practices into software. Addressing soft stuff first is cheaper, faster, easier, more valuable, and more meaningful than throwing tools at problems.