Send As SMS

Monday, May 12, 2003

Chat rooms convert visitors to employees.

Business 2.0 reports about GoArmy.com:
The site's chat room is hosted by online recruiters. There, anonymous teens can ask questions like "Am I too fat?" It's turned out to be a huge driver: On average, 750 people chat each day. Of those, 10 percent end up enlisting.
Take aways:
  • It pays to really talk with human beings.
  • Anonymity makes job seekers feel safer.
  • Safety encourages candor.
  • Immediacy matters.
  • Communicate like your customer: using their forms, media, language, cultural references.
  • Communicate as yourself: authenticity is everything.